Privacy policy

Privacy Policy

Alicrystal (alicrystal.com) collects the information you provide when you place an order, contact us, or subscribe to updates. This may include your name, email address, shipping and billing details, order information, and messages. Our website may also collect device, browser, and usage information through cookies and similar technologies.

We use this information to process and deliver orders, provide customer support, maintain and improve the website, prevent fraud, meet legal obligations, and send marketing messages where permitted. Where applicable, our legal bases include performing a contract, complying with law, our legitimate interests in operating the store, and your consent for optional marketing or cookies.

We share information only as needed with service providers such as our ecommerce platform, payment processors, shipping carriers, and website service providers, or when required by law. Information may be processed in other countries, subject to applicable protections. We keep it only as long as needed for these purposes and legal requirements.

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your information, and to withdraw consent. You can unsubscribe from marketing emails using the link in the message. For privacy questions or requests, email grove@alicrystal.com.